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Portfolio Category: Employment Branding

Employer Branding for Luxury Boutique Hotels & International Resorts

How to Attract & Retain Top Talent in the Hospitality Industry … Especially in Remote Destinations

 

Pre-Covid, it wasn’t uncommon for international resort hoteliers and owners to have a very difficult time attracting and retaining top talent. It is a struggle for many hotels to find incentivized and motivated people in remote locations that want to invest themselves into the company and to represent it in the highest possible way. This can result in a very time-consuming process of recruiting, training and repeating instead of continually spending time and energy on refining the guest experience by developing great leaders internally. In addition to this ongoing difficulty, Covid-19 has resulted in most hotels needing to furlough or let go of the talent they already had, leaving many of these employees to turn to different industries for work and/or translating their skills to a new industry or trade.

It is critical that these boutique hotels and international resorts establish an outward-bound image and reputation that makes their company attractive to prospective employees as well as to further engage current employees. It is necessary to create a culture of excellence and an employment branding strategy that fosters a sense of community in order to maximize employee potential and to prevent a high turnover. 

 

What is Employer Branding for Hotels?

employer branding culture

Employer branding is how an employer presents themselves to prospective and current employees. Just as you would market to guests, you need to create a brand and culture that is equally as attractive to employees. Doing so will help draw and retain top talent/quality employees. Creating an employment brand strategy allows your company to showcase its culture and community influence, which will better attract and filter employees that resonate and align with the same values. These people may not become employees for life, but will be great advocates for your company now and into the future.

What are the Benefits of Employer Branding to the Bottom Line?

There are multiple benefits to employer branding, the biggest one being the reduced time and costs of recruiting. Financial cost recruiters will take anywhere from 15-25% of an employee’s annual salary and are paid despite whether or not the candidate they found actually continues with the organization. By creating an employment branding strategy, you’re able to filter prospective employees that align with your company and values. Then, based on the company culture and community formed, employees may become advocates for your hotel and will refer and encourage new employees. This is a great way to find hard-working employees that align well with the company, but employees will only refer their friends if they enjoy working there themselves. 

proxyclick visitor management system VnACB mes unsplash

Another significant benefit is the securing of more discretionary energy and effort to support your brand’s initiatives. Surveys have found that people who are happy at work have 31% higher productivity (Marks, 2012). When employees believe in a vision and contribution to the community, they will see more pride, motivation and energy because they want to contribute to the greater impact. Employers see this increased energy drive productivity, and employees will look for gaps and opportunities to be filled. Not only will employees be more efficient, but they will invest more of themselves into the customer experience and will be more personable with guests.

Creating an employer brand will also differentiate your hotel from others in a meaningful way, both to guests and employees. There are multiple ways to do this, the first one being employee development. This could mean teaching different things like leadership skills, developmental tools, or English to employees in remote locations. A second way of differentiating your hotel is to give back through community development. An example of this would be donating $5 per hotel booking to a local community program and this can be a great strategy to increase direct bookings.  Philanthropic efforts and volunteering is a third way to differentiate. It’s beneficial to bring your team together and for your employees to donate their time to support the local community. Encouraging philanthropic efforts will demonstrate to your guests, employees, and community that you care, and will also boost employee morale. 

In addition to these great benefits, companies who treat their employees better, do better. One study found that the 100 best companies to work for in America delivered stock returns that beat their peers by 2-3% per year. It may seem obvious, but it’s important not to overwork and underpay your employees.

 

What Components of an Employer Brand should be Created?

Mission, Vision, Values: These are critical for your prospective and current employees to resonate with your company and to align their values with yours. They also give your employees something to stand behind and provide them with clarity and direction. Employees will exert more energy if they know how they’re contributing to the good of the business.

Headshots & Employee Profiles: These create visibility and transparency for your guests and employees. It’s important that people know who they’re talking to in order to better form connections and to provide personable experiences.

Culture Videos: Videos create even more visibility and transparency around the values of the hotel or resort. It is also a great way to demonstrate what corporate and personal development looks like for employees and guests.

Internal & Corporate Communication: Creating PDFs, handbooks and presentations are essential when bringing in new people through the recruitment phase, as well as the onboarding phase during training. These will help ease transitions and help new hires feel better connected.

Retention and Referral Strategies: It’s important to show how value will continue to be added to employees throughout their career development. Growing a positive and motivating culture will encourage referrals.

Culture Building and Integration Strategies: Create ways to implement team-building activities and to build a sense of community among your employees. This will boost morale and help provide positive and open communication.

Mentorship Training and Leadership Development: It is important to have a clear and concise plan for employees to understand how they will grow throughout their career and how you are going to help them do so. Providing extra resources, classes, or training in mentorship will expand and encourage employee development. Employee’s observing quality work ethic and customer service from leadership/manager roles are critical for modeling the skills you’re seeking.

 

Regardless of Covid-19 challenges, top talent is essential to your hotel or resort. Creating a positive reputation and culture in your workplace will attract like-minded employees and assist you in retaining top talent. We often place priority on new client acquisition and returning customers, but those will be minimized without our own human capital and resources to be able to serve them with the quality and excellence we desire. An employer brand is key to differentiating your hotel to not only guests but employees as well. Creating an employment brand strategy will attract and keep great employees that will continue to fulfill the customer experience that you’re looking to extend to your guests.

 

Happiness at Work survey, Nic Marks, nef (new economics foundation, London) 2012

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Team Building Activities Your Team will Actually Enjoy

Top Employer Brands Harness Culture Building Activities to Unify Employees 

 

The concept of “team-building” is not new, nor is it unique. But to understand the importance of teamwork, and how to develop an effective team, is often overlooked. When building a company’s culture, whether in the small business or startup space, the sense of belonging within the team is essential for understanding and buying into the mission of the organization.  

 

But that’s not all that bonding is good for. Team building activities aid in succinct problem-solving and decision making, fostering meaningful communication, boosting morale and ushering in a collaborative work culture. And of course, personal bonds between coworkers lead to greater employee retention and overall happiness in the workplace. 

 

However, more often than not, the mere mention of “team-bonding” activities elicits groans of displeasure. This does not need to be the case. We know that team bonding and creating effective lines of communication and collaboration are essential for company success. With a few fresh ideas, you can plan team building activities that your teams are sure to enjoy:

 

  • Scavenger Hunt
    Photograph everything on a list within a certain time limit. The first team to complete each item on the list, wins!  https://blog.hubspot.com/marketing/creative-team-outing-ideas
  • Marshmallow Spaghetti Tower
    Have a few groups at different tables with 20 sticks of uncooked spaghetti, one roll of tape, one yard of string and one marshmallow on the table. Set a time limit, and start building the tallest tower. The one with the tallest tower that can stand on its own wins! https://www.wrike.com/blog/ultimate-guide-team-building-activities/
  • Two Truths and a Lie
    Every team member secretly writes down two truths about themselves and one lie on a small piece of paper. Team members then have to guess which is the lie. It helps get to know each coworker a littler better. https://www.huddle.com/blog/team-building-activities/
  • Retreats
    Taking the team building out of the office can shake up how people get to know each other.
  • The Name Game
    Write the name of a famous person on a sticky note. Place the sticky note on the back of a team member. They then have to ask the rest of the team questions to try to figure out who they are.
  • Group Volunteering
    People want to help people. Get everyone out of the office and giving back to a cause that matters to your team.
  • Treasure Chest
    Have everyone write down something they really want in life. Place these notes in a box/treasure chest. Then go around the room, and everyone gives ideas on how that person can achieve their goals.
  • Creative Happy Hours
    Plan a brewery tour at your local craft brewery, or host a wine tasting.
  • Board Game Marathon
    Nothing brings people together like a bit of healthy competition and fun. Think about choosing some nostalgia inducing classics.
  • Kickball Leagues
    Anyone can play this classic. Get into it. Make up team names, design t-shirts, compete!  
  • Book Club/Show Club
    This is a cost-effective and easy way to get everyone involved. Choose a book and/or television series that everyone’s into. Catch up and talk theories each week. 
  • Lunch Lotto
    Draw names monthly for a group of coworkers to have lunch together (on the company’s dime). Gets people who don’t normally talk to interact together and build better relationships within the company. https://www.inc.com/young-entrepreneur-council/16-ideas-for-creating-a-stronger-team-and-better-culture.html 
  • Fitness Competition with a Healthy Goal
    Create different teams with different goals. Each team member can come up with a goal intended for them to reach. https://baproinc.com/5-culture-building-activities-employees-will-appreciate/
  • Feeding Time
    Have monthly pizza parties, coffee and donuts, or catered lunches at the office. People love food, especially if it’s free. It will give employees something to look forward to. https://theundercoverrecruiter.com/create-fun-company-culture/
  • Education Days
    Take everyone to a seminar or class. Maybe it’s related to your field, or maybe it’s an art or cooking class.
  • Murder Mystery Dinner Party
    Pick a scenario and theme for your party. Have everyone dress up according to the theme, and then provide name tags, maps, and suspect files. The group has to work together and solve the mystery.
  • Fantasy Leagues
    Set up fantasy baseball or football leagues that everyone in the office can join. Up the stakes with a few prizes for the top performers at the end of the season.
  • Idea Workshops
    Set aside an afternoon for employees to present ideas for the organization, and then allow the rest of the team to give feedback or bounce ideas off. 
  • Video Game Tournament
    Bring out someone’s old console and play some fun co-op or party games like Mario Kart.

 

The time will come for you to host your own team building activities. Whether a small business, startup or large company, a successful workplace environment comes from effective team building. Take these concepts, and build on them to advance the team growth and effective communication strategies needed to develop the company culture and company success you’re after. It begins with your team.

 

 

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What 5 Elements are Essential to Create an Employment Brand?

Deconstructing Employment Branding to the Basics

 

Many traditional businesses are just now starting to have the conversation about how their company culture or human capital impacts their bottom line and many still struggle to see how employment branding can reduce expenses and increase productivity. Meanwhile, today’s fastest growing and most disruptive companies make corporate culture a priority, putting their people first. And, the positive results are indisputable — increased employee engagement, lower turnover, higher productivity, and stronger profits.

 

Just as consumers are harnessing the Internet to research and understand the products and services they want to buy, prospective employees are evaluating your brand to see if there is a mutual fit. On the consumer front, companies spend a lot of time, money, and resources measuring and evaluating the customer journey and all of the various touch points required to turn a browser into a buyer. To make that sale, they must garner trust, position themselves as an authority, and have social credibility.

 

Well, job candidates are making the same journey and it is just as important to gain their trust, position the company as an authority, and have strong social credibility. Yet, many companies still don’t take the time to examine the journey and touch points relevant to potential recruits.

In order to convert the job seeker into a recruit, it is essential to break down the various micro-moments of a candidate’s journey.

 

  1. The Website

This is typically the first stop for prospects trying to gain an understanding of your brand’s products, services, mission, history, values, philanthropic contribution, and overall personality. Historically, websites were simply informational, but today they serve as a two-way conduit for engagement with both consumers and employees. They still contain information, which must be conveyed in a succinct and meaningful way. This information is essential to build trust and credibility with both parties.

 

Building out a careers page containing a company overview and available job positions isn’t enough, anymore. Brands must have a richer and more engaging experience, just as they do on the consumer side, with well-thought-out imagery, videos, PDF’s, case studies, and other content.  Employers must paint a clear picture of their values, and the sense of community they are trying to build.

 

  1. Job Descriptions

This is the first touch point a prospect usually has with your company. While you want to convey what differentiates you from competitors and detail the roles and responsibilities of the position, it’s important to construct job descriptions in a way that helps to pre-qualify ideal candidates for you. We often see job descriptions that focus more on how the individual will support the business as opposed to how the business will support the individual or his or her role in contributing to the larger mission and vision of the organization. The job description is your company’s first chance to share your culture, share what makes your team have pride, and share its vision for how others might see themselves in that environment.


Some of the best job descriptions we have seen tap into people’s imagination and frame the personality, characteristics, and even habits that individuals might employ to be successful within the position. They paint a picture of what lies ahead and describe how success will be measured. Lastly, they encourage candidates to share their vision of the contributions they will make to the organization, which is far more telling than a simple resume or standard cover letter.

 

  1. Culture Videos & Testimonials

Every brand has a narrative; a compelling story that defines its culture and builds community internally and externally. Some call it their “why.”  Carefully crafting this story in a meaningful and unique way allows brands to quickly build rapport and trust. Video allows people to get a more transparent sense one’s personality, authenticity, and values. Company culture videos can illuminate the inner workings and common ground for current and prospective employees alike.

 

Like any business plan or communications message, methodically and strategically crafting your message is imperative. Poor questions, the wrong tone, or stumbling through a testimonial doesn’t provide true value and can be detrimental.  When done strategically, company culture videos can attract people to your brand and reveal what it’s like to work there more effectively than words and photographs, alone.

 

  1. Cause Marketing

Millennials and Gen Z are aligning with philanthropic causes at a younger age than their parents. Brands are quickly learning that a social impact initiative is important for their brand.  Tell the story of how your for-profit company has a larger impact through partnering with a non-profit organization. It can be a bridge that creates a stronger sense of community and engagement.

 

Either internally or externally, a strategic alliance with a non-profit can be a great way to highlight the impact your business is making. Patagonia, for example, recently used their $10 billion tax break, resulting from the Trump administration’s recent tax cuts, to help environmental causes in South America and Patagonia. The company’s continuous and sustained efforts have made a significant impact and consumers are clearly more than happy to pay a premium for outerwear and equipment if it means supporting the playground in which they use the gear.

 

It’s vital that you tell the right story and align with the right nonprofit, or all of this can be destructive to your brand. Being able to walk the talk, and get employees to go to these events, support these institutions financially, and sing the praises of your impact is more important than simply putting it on your website.

 

  1. Interviewing & Onboarding

Your employment brand doesn’t just stop when you get on the phone with a candidate or have him/her into the office for an interview. Correspondence back and forth, how you say no, and how you bring people into the organization is representative of your employment brand as well.

 

We often tell companies how you say “no” is just as important as how you tell candidates “yes.” If a candidate receives a form email or, worse, no email at all, the company’s reputation can be irreversibly damaged. It’s important to evaluate the entire journey, including the interview process, the people with whom they interact, the onboarding process, and even how promotions are handled.

 

If people feel like they are sold a bad product, they can return it and will leave a bad review. When you are talking about employees, though, the consequences are far greater than a simple product return and bad review. If employees feel like they were misled, the ripple effect can be far more damaging. If they remain with the company, they may be less productive, less engaged, and less valuable. If they leave for a competitor, vendor, or strategic partner, they will spread the word about their experience, damage the employer’s reputation, and make it more difficult to attract talent going forward.

 

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SoCap Capabilities

Digital Marketing & Employment Branding Services

 

One size does not fit all and we are not one to put any company in a box. We build customizable, digital campaigns for our clients and are proud of the results that they’ve driven for them. See for yourself the suite of marketing services that we have to offer and connect with us to see what we can do for you.

social capital agency capabilities deck

 

>  Download the PDF Here  < 

 

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The 5 Most Effective Actions for Mentoring Well

How to ensure mentoring success as a mentor

 

You’ve accepted a request to become a mentor. You want to give back, help another person move forward personally and professionally. But what now? The task seems a bit daunting—What is expected? What am I supposed to do? How can I be the best mentor I can be?

In my experience in working with mentoring initiatives across many industries and cultures, I have found 5 basic actions that support mentoring pairs in their success. Setting expectations about regularly practicing these actions is where mentoring begins.

  1. Listen first. Mentors who listen well learn much. It is not just listening to the information that mentees express, but seeking to understand what mentees really mean. It is listening to the heart and passion of mentees, and listening for the best ways to encourage them and hold them accountable. It is resisting the temptation to give advice. Instead, help mentees find their own way to the best solutions. It is being a sounding board for mentees to work through their issues.

 

  1. Prioritize building trust in the relationship. Human growth cannot happen in the absence of safety. Mentees need to know that your loyalty to them is first and foremost. When mentees feel safe, they can be vulnerable and open to new learning and growth. You can build trust by following through on what you say you’ll do, spending time together, working on goals together, remaining open-minded and curious to learn from other, and giving positive and corrective feedback well. Be careful not to break confidentiality, be dishonest, blow off meetings, not return calls, show up late, or behave in a way that expresses condescension, rudeness and disrespect.

 

  1. Inspire your mentee by believing in them and believing they have the best of intentions to grow personally and professionally. Personal and professional growth is difficult. Mistakes will be made. Mentees will procrastinate. There will be setbacks. The important thing is to know and believe that your mentee can do what the two of you have set out as goals. Know that your mentee intends to do his or her best, even if life and reality sometimes get in the way. Make sure your mentees know that you have their back and believe they will be successful.

 

  1. Set goals and write them down. When you put structure like this to your mentoring relationship, it allows you to evaluate specifically how things are going, and appreciate the work that has been done. It allows you as a mentor to be very specific with your accountability and encouragement. When writing goals, consider character development as well as competency objectives. Mentoring allows your mentees to integrate all aspects of their lives into their goals for more robust growth.

 

  1. Give both encouraging and corrective, or constructive, feedback. Feedback is a critical part of building trust and spurring growth. Regular feedback is the best way for mentees to know how they are doing. It gives them another perspective to learn from. Aim for a 4 to one ratio: 4 specific things you have noticed that they are doing well to every 1 constructive or corrective suggestion.

 

If you practice these skills, you will become a good mentor. The mentors I have worked with who are diligent with these five skills are adept and feel confident in their mentoring. I hope this encourages you to say “yes” the next time you are asked to be a mentor!

 

Written by Dr. Liz Selzer

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Cultural Integration with M&A’s

How to Successfully Approach Culture During Mergers or Acquisitions

The business of merging or acquiring a company creates significant people challenges. This is notably true for the many employees that don’t have a seat at the table during these game-changing decisions. Mergers and acquisitions usually cause big changes to the status quo. And, let’s face it, humans don’t always like change.

During the early stages of a merger or an acquisition, employees experience a lot of uncertainty over what their new workplace is going to be like, and what their role will look like in the new structure. This anxiety can create chaos and potentially damage the success of the business.

Whether your company is merging with another or gaining new leadership through an acquisition, CEOs and executives are responsible for calming employee anxiety during this seemingly unstable transition period. How do you do that? Well, mergers and acquisitions are two different beasts and should, therefore, be approached differently. But either way, establishing a clear culture and value system that people can jump on board with is absolutely essential. Keep reading to find out why cultural integration is the key to successful mergers or acquisitions.

Mergers –

A merger, or the process of combining two separate companies, is scary to employees, mostly because they’re accustomed to the way things have operated and are unsure of where their place in the new, larger company will be. Think of it this way– Imagine your family moving into a new home alongside another family. Will the rules be the same? Will you still have your own room? Living with another family would feel unnatural, right? Employees feel similarly about their work home being restructured to make room for new people and processes.

But it doesn’t have to be that way. People are scared of the unknown, so be sure employees understand how the two companies will integrate and what their role will be within the newly formed culture. This will ensure employees are prepared to deal with new teammates, managers, and daily operations.

Think that any two companies in the same industry can merge? Think again. Before a merger, executives need to first perform due diligence to ensure their two separate cultures will form a complementary dynamic. Finding common values and defining a culture that both sets of employees can get behind will guarantee the new company has a clear path and can efficiently move forward, instead of wasting time trying to figure out how to work together.

Don’t get us wrong, there will be some employee turnover in every merger. That’s natural. Not every employee will align with the newly integrated culture. If you properly educate employees and clearly define a synergistic culture, people that don’t fit will be easy to spot, and the team members who truly belong will feel at home right from the beginning.

Ignoring culture during a merger is detrimental because you run the risk of the two companies clashing, frustrating the majority of employees to the point where their productivity levels are severely lowered, or worse, they quit. Avoid your employees going through culture shock, and take the time to properly educate them on their new workplace environment. Do this as if  the success of the merger depends on it, because it does!

 

Acquisitions –

The process of being acquired can be equally confusing and stressful for employees. Though they won’t’ have to deal with being combined with another organization, they will have to come to terms with adjusting to new owners and, possibly, new office managers.

Often times, a company is acquired because it already possesses a strong company culture, a market-leading product or service, and great people. These same great employees love the current culture and unique energy of their workplace, so an acquisition can, understandably, cause them to worry that the acquiring company will change everything.

To make the acquisition as smooth and successful as possible, new owners should clearly and widely communicate ideas for the future of the company.

Putting everything on the table up front will create value and help employees be more comfortable during the transition. If employees aren’t aware of the new owners’ values, or feel they won’t align with them, they will be tempted to work somewhere else.

We get it, there are a lot of factors involved with making mergers and acquisitions a success, but integrating and defining culture and a core value system is the most important way to ensure morale, employee retention, and productivity levels remain high during these times of change. While the approaches to mergers and acquisitions are different, both depend upon understanding the importance of cultural integration and communicating with employees.

Don’t know where to start? SoCap Agency, a full-service Denver marketing agency, has a team of corporate culture experts to guide and mentor you through the tricky process of integrating culture during a merger or acquisition.

 



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Springboard Your Future: Attracting and Keeping Young Talent

What You Need to Know About Retaining Millennial Employees

With the job scarcity of 2008 now in our rearview, the pendulum is swinging back the other way and the need for finding and keeping good talent is now a key business priority. If we are not skilled in attracting and keeping strong and capable workers, we face one of the greatest risk factors for business success.

Deloitte (2015) found that what leads businesses to long-term success is employee satisfaction, loyalty, and fair treatment, highlighting the strong correlation between talent management and bottom line business results.

Millennials in the Workplace:

Although older generations tend to see them as newcomers to the workplace, more than a third of American workers today are millennials (Pew Research). If Millennials are the greatest percentage of workers today, then reducing their turnover in our companies is critical to our business strategy. Helping Millennials see a career path is part of the strategy. Helping them develop as leaders can contribute to your talent management success.

Millennials are ambitious and ready to take on leadership positions to bring big changes to the workplace. They believe in tech and its ability to transform work, want to invest in innovation, and place greater value on mentoring and leadership development. And while millennials are still seen as the newcomers in the workplace, many are already taking the reins, implementing changes, and leading older generations.

Leadership Strengths:

Millennials tend to adopt a more inclusive and empathetic leadership style. With this more employee-centric leadership comes a greater desire to change traditional practices across the company. They understand the importance and need for development opportunities at every level of the organization, not just those who are already on top. Millennials want fair opportunities for all employees, understanding that more development benefits the organization with better leaders. In addition, while older generations are more comfortable with the way things have always been done, Millennial leaders are much more likely to question these traditions. In the SuccessFactors survey, Millennial executives were less confident in their organization’s ability to develop talent for the digital workplace and plan for succession than their peers of older generations.

Where Millennials Need Development:

While Millennials leaders are pushing for change within their organizations, many feel they don’t have the skills to do so. Overall, 63% of Millennials said their leadership skills aren’t being fully developed (Deloitte). And while many lead older employees every day, over one-third of Millennials surveyed said doing so is difficult (Beyond.com). While Millennials place less value on the traditional workplace hierarchy, it still exists, complicating their ability to lead effectively. Millennials aren’t the only ones who feel they don’t have the right skills for leadership positions — older generations feel the same way. Forty-five percent of Baby Boomer and Gen X respondents said that Millennials’ lack of managerial experience could have a negative impact on a company’s culture (Beyond.com).

Mentoring is a powerful tool for talent management of the Millennial workers and easing current pain points.

  • Pain point #1: We have a tough time recruiting the RIGHT young people.
    • The mentoring fix: By offering internships and mentoring to top college performers, you then have your pick of those people when the time comes to hire. Over three-fourths of Millennials want to be mentored. They appreciate the immediate, robust feedback that mentoring can provide. When people know you have an active mentoring initiative, your organization becomes more attractive to young talent.

 

  • Pain point #2: Our turnover rate is killing us. How do we retain the good ones?
    • The mentoring fix: Mentoring helps reduce turnover. Losing employees costs 100-300% of the replaced employee’s salary (SHRM). The good news is people are 77% more likely to stay their job when in a mentoring relationship, and 35% look for another job within 12 months if mentoring is not provided (Spherion). Retention rates are higher for mentees (72%) and for mentors (69%) than non-mentoring participants (49%) (Sun Microsystems). Mentoring helps keep valuable employees: Over 40% of internal job moves involving high potential employees end in failure(HBR), but mentoring reduces this possibility through regular accountability and encouragement to take on new skills and develop leadership abilities.

 

  • Pain point #3: We don’t know how to engage Millennials and help them succeed.
    • The mentoring fix: Seventy-five percent of Millennials would like to have a mentor, looking to baby boomers for the learning and advice. (HireVue) Eighty-three percent of professionals would like to be involved in a mentoring program, yet only 29% are in workplaces that offer them (Robert Walters recruiting). When we encourage mentoring and other learning relationships, people become more engaged with their work and feel their efforts are noticed and appreciated.

 

Mentoring is just the beginning. Expanding learning and leadership development opportunities can help transform inventive millennials into effective and dynamic trailblazers. Helping your workers feel a sense of belonging and that they are important to the mission of your organization will help your people not only stay but actively contribute to the success of your company. If you can encourage your workers to embrace their influence and potential leadership, take one more step toward making an impact in their job and with those around them, your organization will begin to see real bottom-line results.

 

By Dr. Liz Selzer

 



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The Ripple Effect of Losing an Employee

 

What happens to an employee when there is a cultural mismatch?

When an employee leaves your company there are intangible costs associated to them exiting your workforce which many companies don’t recognize. From operations and procedures to contacts that they had which were never documented or transferred to their superiors or the new employee to morale within the workforce there are elements which organizations can’t tie KPI’s to easily.

In this infographic we highlight what is the true ripple effect of losing an employee and the reverberations that your company culture will feel echoing through the hallways. The hope is that you’ll see how a toxic culture will affect multiple layers of your organization and you can begin to understand the importance of creating a hyper-attractive culture.

 

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Mentor? Coach? What’s the Difference?

& which do you want to be known as?

 

What’s the difference between a mentor and coach?

I often get asked this question, and admittedly there are conflicting assertions out there about what role a mentor and coach play in personal and professional development.  While I would not argue this to my grave, I knew I had to come to an understanding of these two terms if I was to stay relevant in the leadership development industry.

Mentoring, by my definition, is “a reciprocal and collaborative learning relationship between two or more people who share mutual accountability for helping a mentee work toward integrated personal and professional development and work synergistically toward organizational goals.”

Coaching, by definition, is a set of skills for managing employee performance to deliver results. Coaching is a form of development in which a person called a coach supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

In essence, the key difference is the integrated aspect to mentoring that I do not believe works the same in coaching.

  • Mentors take a more integrated look at their mentees’ lives as a whole. *** Coaches are concerned with the aspects of life that affect professional performance.
  • Mentors are biased in favor of the mentee, coaches are more impartial, and keep an objectivity to help them see what behaviors need to change to improve performance.
  • Mentors are person-focused, looking at their mentee from all aspects that affect their life and decisions. Coaches are job-focused and are recognized for how effectively their coaching improves professional performance.
  • Mentors are a sounding board, often letting mentees work their issues out through guided problem solving. Coaches are more directive and instructive, helping their clients to learn new skills and improve existing ones.
  • Mentoring and coaching use the same skills and approach but coaching is short-term task-based and mentoring is a longer-term relationship.

Both mentoring and coaching are key strategies for personal and professional development, and the best leaders work with both. Lifelong learning is an important part of being a strong leader, and both mentoring and coaching use the power of relationship to help leaders go one step further in their influence.

***There are “Life Coaches” who are much more like a mentor than a regular business coach. They are an exception to this differentiation.

 

Written by Dr. Liz Selzer

 

 

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Out of Sight, Out of Mind: The Challenge of Leading a Remote Team

The Best Practices for How to Successfully Lead a Remote Team

Have you ever led a conference where people are clearly not engaged? Have you ever written an email you felt was clear only to find that people responded either with vague, unhelpful information or don’t respond at all? Have you made assumptions about a remote team member that were not accurate? Leading remote teams has its challenges.

What are the challenges?
While you may be able to list quite a few challenges if you have worked with a remote team, in my experience most of the challenges come down to three things:

  • Distance makes communication that much more difficult. Communication in written form can be misunderstood, lacking verbal and non-verbal cues.
  • Monitoring productivity. When you can’t see what your team members are doing in real time it can be difficult to feel like you know what they are accomplishing.
  • Helping remote workers to feel they are truly part of the team. Ensuring they know they matter as people, and are important to the success of the group.

These challenges exist, but learning to work with remote teams is not something we have the luxury of ignoring.

Distance leading is a skill most of us will need to cultivate.

Leading remote teams is and will continue to be required of many leaders. This is because remote working grew by nearly 80% between 2005 and 2012, and there’s no end in sight. (Redbooth.com) More companies are becoming global, increasing the need for remote teams. As the search for remote talent becomes easier through technology, hiring from a much bigger pool of talent than location-based companies can be a plus. The desire for flexibility and “work from home” options contribute to dispersed teams. And, the gig economy brings consultants into the mix, often from different locations.

What are best practices for leading a remote team?

Surprisingly, leading a remote team is not all that different, in principle, than leading a local team. Moving past the idea that it will be more difficult will help you lead well from the strengths a leader currently possess.

  • Set expectations for productivity, communication, clear work hours and off hours. This will give them boundaries without micromanaging.
  • Treat all team members the same regardless of whether they are remote or not. This means use the same evaluation processes, the same reporting, the same amount of time meeting with them, the same expectations for procedures. Focus on meaningful metrics more than face-time at the office.…you get the picture.
  • Promote opportunities for non-work interactions and informal communication. Providing a place for posting of personal happenings, events, family pictures, etc. will help remote employees feel they are cared for as people, not just a faceless person that produces. Pair up remote workers with local ones for added interaction and connection.
  • Set regular meeting times. Make sure these meetings are focused with a clear agenda so people can prepare. Don’t cancel these meetings, keep them as sacred. Be cognizant of the time differences and find time that is convenient for everyone.
  • Stack the deck for success. Be disciplined in your hiring process, on-board well, giving remote workers a test period to begin so you can gauge success factors. Regularly ask for feedback on how they are doing. Be clear and consistent with organizational structure and company culture.  Give them the necessary resources to do their job.
  • Purchase a robust collaboration system and technology that prioritizes collaboration such as clearly articulated workflows and project procedures.
  • Make sure remote workers see their career path with your company. This will help with retention and engagement.

 

Written by Dr. Liz Selzer

 

 

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How to Develop Human Capital in Your Organization: A Game Plan that Works

“The only thing worse than training your employees and having them leave is not training them and having them stay.” — Henry Ford, Founder, Ford Motor Company

These wise words by Henry Ford have never been more true than in today’s corporate world where attracting and retaining top-level talent is a constant struggle. But how can you go about transforming training and development processes into valuable experiences for your employees and ultimate success for your business?

 

Start by understanding that as you develop your staff, growth occurs on two levels: first on an emotional, or heart, level through a shift in core beliefs and values priorities and, secondly, on a practical level through actions and targeted results. It is unrealistic to just tell people they need to change and expect them to do it. People can’t be forced into personal development. They have the power of choice and will exercise that power.

 

Developing your human capital must come through intentional encouragement of four important aspects of your business practice. Building a culture that supports learning and development requires concrete experiences that support and preserve the desired behaviors and ultimate productivity. So how do you provide experiences that make learning “sticky?” And how can you improve simple training to produce actual transformation? The following four practices will help:

  1. Mentoring—The Power of Relational Learning: Mentoring does not need to be a complicated process or program. In fact, within certain parameters and given good preparation, it is one of the most basic, organic forms of learning available. Mentoring can be a great way to connect, encourage, and motivate your workforce, supporting practical learning through proactive relationships. Instead of learning something once, mentoring relationships support the long-term application of learning through accountability and encouragement. It is a powerful way to move people forward, while using the resources you already have.
  2. Leadership Development– It May Not Be What You Think: Traditionally the focus of leadership development has been on identifying talent and putting those future leaders on a fast track of training, exposure, and encouragement to step into leadership roles. But the problem is, while these highly talented individuals produce great work product, they can be some of your most volatile employees, targeted by head hunters and often holding the self-important tendencies that make them vulnerable to the highest bidder.

What if, instead, that middle 80% of your organization realized that what they do on a day-to-day basis truly matters. Because these employees are typically more loyal and stable, you will see widespread improvements on productivity with people who will stick around to see how their efforts play out in the mission of your company. The effects can be significant if your company raises engagement levels by just a few percentage points. Momentum is built. Your company values and mission are furthered. And your customers will see it in every interaction they have with your company, because everyone is on board.

  1. The Diversity Connection–It’s Not About Tolerance: How often have you been asked to tolerate another person’s differences, to put up with them in favor of work harmony? This has been a common theme, played out with drudgery and even resentment at times… tolerance spurred by a necessity for legislative compliance more than genuine respect for people who are different. This insinuates that other people’s differences are offensive, and we should be tolerant instead of reacting to them. But the act of tolerance creates negative barriers between employees. If we can, instead, adopt a learning approach, practiced by respecting and including people who are different from us, we can change tolerance into belonging. Studies have shown that cultures that promote inclusion and belonging are the most productive. Inclusive cultures help individuals thrive, and create momentum for skill development as each person is inspired by their unique role in the mission of the organization.
  2. Your Brand–It’s the Bottom Line: When employees connect with your brand’s promise, you are who you say you are, inside and out. This powerful congruence encourages consistent behavior. Everyone in your company champions your values and your brand. Champions – or ‘true believers’ – see the future of your brand and how it will make a difference in the market. When every employee relates to your specific brand promise, momentum is built by consistency of attitudes throughout the company.

 

By following these four guidelines, you will be able to develop your human capital so that it sticks for the long-term, allowing you to reap the rewards of a powerful, people-centric culture.

 

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41 Reasons You Need Mentoring in Your Organization

Why Mentoring Can Dramatically Increase Employee Leadership

 

Mentoring is increasingly becoming a critical component to any successful organization. In fact, mentoring initiatives contribute to corporate cultures characterized by increased employee engagement, retention levels, productivity, collaboration and much more. Investing in your people through mentoring benefits the organization both now and in the future. Let’s take a look at 41 reasons you should have a mentoring initiative in your organization.

 

Benefits for Mentees:

  1. Support in attaining skills/ knowledge/ attitudes/ culture awareness
  2. Encouragement for faster learning and growth—both personal and professional
  3. Increased confidence
  4. Access to role models
  5. Greater exposure and visibility
  6. Increased feeling of being more valued as an employee
  7. Improved communication and expanded network

 

Benefits for Mentors:

  1. Learning
  2. Expansion of sphere of influence
  3. Reinforcement of accomplishments
  4. Opportunity to reciprocate
  5. Recognition
  6. Focused investment on one person
  7. Improved people skills
  8. Opportunity to change another’s life

 

Benefits for Organizations:

  1. Gives a recruiting edge
  2. Speeds identification, development and retention of talent
  3. Supports organizational commitment to employee personal growth and organizational contribution
  4. Improves communication and reduction of silos
  5. Supports knowledge, culture, values and strategy transfer for greater productivity
  6. Encourages a learning culture
  7. Increases loyalty and retention with more motivated and engaged employees
  8. Promotes a greater sense of community and more inclusion with diversity
  9. Advances succession planning
  10. Uses the resources you already have

 

Mentoring Statistics:

  1. Retention rates are higher for mentees (72%) and for mentors (69%) than non-mentoring participants (49%). (Sun Microsystems)
  2. When peer mentoring is done effectively the “average engagement capital” can increase by 66%. (Corporate Leadership Council, 2011)
  3. People are 77% more likely to stay in a job if they are in a mentoring relationship—particularly your younger generations. 35% of employees who do not receive regular mentoring look for another job within 12 months. (Emerging Workforce study by Spherion, 2012)
  4. 83% of professionals would like to be involved in a mentoring program, yet only 29% are in workplaces that offer them. (Robert Walters Recruiting)
  5. Companies with low engagement had an average operating margin that was 32.7% lower than companies with engaged employees. (“Engaging for Success”)
  6. Mentoring increases learning retention: With mentoring managerial productivity increased by 88% verses 24% with training alone. (ASTD)
  7. Mentoring encourages beneficial diversity: Diversity training has been proven to have negative effects. (TIME) Only mentoring teaches people how to practically work across differences. (MLT)
  8. Mentoring helps keep valuable employees: Over 40% of internal job moves involving high potential employees end in failure. (Harvard Business Review). Losing employees costs 100-300% of the replaced employee’s salary. (Society of Human Resource Management)
  9. Mentoring fills your leadership pipeline: Employees who received mentoring were promoted 5 times more often than those who did not. (Forbes)
  10. Mentors were 6 times more likely to be promoted. (Forbes)
  11. 1 out of every 5 women does not have a mentor. (Source LinkedIn from Everwise)
  12. According to SHRM, baby boomers are set to retire, taking a massive amount of skills and knowledge with them. (SHRM)
  13. Sixty-two percent of employers at Fortune 1000 companies believe future retirements will result in skilled labor shortages over the next five years. (HireVue)
  14. Seventy-five percent of millennials want a mentor, and 58 percent of them turn to baby boomers first for advice. (HireVue)
  15. By the year 2020, there will be a possible worldwide shortage of 13 percent of highly skilled, college-educated employees, equaling around 38 to 40 million workers. (Dobbs and Madgavkar)
  16. Eight out of ten organizations told a ManPowerGroup survey they are “taking the steps to grow the talent pool and ensure access to the rights skills that will help drive business results.” (ManPowerGroup)

 

Written By Dr. Liz Selzer

 

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What is True Employee Engagement?

How to Create a Culture that Employees Love

 

Employee engagement has become tricky for companies today to navigate. With the rise of the information age, people can learn, be, and do just about anything. Some, for instance, have left their corporate day jobs and are now making $1M a year by creating YouTube videos. We live in a world of “I want to do this job,” however, many companies still try to engrain “I have to do this job” in their employees. This is inherently unsettling, and causes employees to feel unsatisfied in the workplace.

People no longer want to simply get a job, climb the corporate ladder, contribute to a 401k, and happily retire. While, yes, everyone desires the comforts and security of a job and retirement plan, they also want to work towards a goal and do a job that matters. Old methods of employee engagement that obligate employees to attend company functions, meetings, and the occasional philanthropy event no longer, and maybe never did, appeal to people.

So what is the solution? Companies that want to stay relevant need to introduce new methods of employee engagement that actually empower employees and help them grow professionally. Great employee engagement starts with helping employees achieve their goals while simultaneously doing their job. For instance, simply showing up to work every day is no one’s dream, but true employee engagement can prove to employees that showing up to work every day can help fuel their personal and professional goals.

This does not mean providing individual attention to all 200 employees’ specific goals. Instead, successful employee engagement is having systems in place that allow individuals to empower themselves, such as continuing education and unique leadership experiences that promote personal and professional growth.

Embracing empowerment through peer-led events, mentorships, and training programs increases employees’ skills and ensures them they are completing something meaningful for themselves and their company.

In addition to growth and empowerment, effective communication is essential to true employee engagement. Proper communication and interaction with peers is often a weak point for many companies, yet it is rarely addressed or taught in the workplace. By creating a safe and encouraging environment to ask powerful questions and challenge ideas, companies are able to provide meaning and a voice for their employees.

Companies can further engage their employees by opening the table for collaboration and allowing everyone on the team to address problems across departments and create solutions. This kind of bilateral communication ensures that all voices are heard equally. When a new employee or someone lower on the totem pole feels free to share their ideas around new processes or procedures, they are given a sense of belonging and purpose within the organization.

 

Lastly, proper recognition is key to creating a culture that will inspire employees. When an employee makes a contribution to the team, they need to be recognized for it to ensure they know their work is significant to the company. Otherwise, they will feel undervalued, and as if their contributions are unimportant. Whether it be peer to peer recognition or from leadership, there are many forms or recognition, and they should all be promoted within the workplace.

When employees feel valued and understand how their work affects the company as a whole, they will be far more motivated to go above and beyond. Thus, recognition is beneficial for not only the employee, but the employer, as company leaders will see an increase in performance and productivity across the board.

True employee engagement involves much more than obligatory workplace functions. If companies want to create a culture that employees love, they must develop organizational systems and programs that actually engage, challenge, and empower employees personally and professionally. People today don’t want to do a job, because they have to. They’re seeking jobs that serve a clear purpose and help them reach their goals.

By promoting employee growth and empowerment, opening the doors for communication, and taking time to recognize their efforts, employees will work harder and more efficiently, because they want to be there. This will avoid the imposed “top-down” mentality enforced by some corporate leaders, and create a natural and inspiring work community.

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Millennials Really Do Want Mentoring

Developing the next generation of leaders in your organization

 

Providing mentoring for the Millennials at your workplace is a solid business strategy. Not only do Millennials seek out organizations that provide mentoring, but mentoring raises engagement levels, retention, and develops leaders in your company.

  • In a survey of Millennials (2016) 63% reported that their leadership skills are not being fully developed. The study also found that those intending to stay with their organization for more than five years are twice as likely to have a mentor (68%), than not (32%). (Deloitte, 2016)
  • Retention rates are higher for mentees (72%) and for mentors (69%) than non-mentoring participants (49%). (Sun Microsystems)
  • People are 77% more likely to stay in a job if they are in a mentoring relationship—particularly the younger generations. 35% of employees who do not receive regular mentoring look for another job within 12 months. (Emerging Workforce study by Spherion, 2012)
  • 83% of professionals would like to be involved in a mentoring program, yet only 29% are in workplaces that offer them (Robert Walters recruiting).
  • Seventy-five percent of millennials want a mentor, and 58 percent of them turn to baby boomers first for advice (HireVue)
  • 78 % of people felt more engaged in work when in a mentoring relationship. (PeopleFluent). Engaged people are 40% more productive.

 

What needs can be addressed through mentoring?

Mentoring is a great way to provide what Millennials want in a job and organization. In my experience, Millennials have voiced the following desires related to their work.

  • From their supervisor or leader: They want sponsorship, support on a career path and regular feedback. Mentors are encouraged to advocate for their mentees, work on goals that reflect a strategy to move along on a career path, and give encouraging and constructive feedback frequently.
  • From their workplace: Millennials want development of skills, work-life balance, and an understanding how the values of the organization and their values work together. They want more engagement–more than just a paycheck. Mentors can come alongside them and support the attainment of new skills and the further development of existing ones. They can talk through issues of work-life balance and values match to increase their engagement with the organization.
  • For personal and professional development: Millennials hope to develop technical skills, work on EQ (emotional intelligence), and their leadership abilities. Mentors can provide the role modeling for these attributes as well as help their mentee find learning opportunities that support development.

 

What are types of mentoring that work well with Millennials?

If mentoring is a healthy strategy for engaging and developing Millennials, how should we go about it? What structures for mentoring work best?

  • Group mentoring. Millennials work well in groups, so group mentoring makes sense to them. Group mentoring utilizes one mentor who advises and leads the group, and then the group discusses personal application.
  • Peer mentoring or reciprocal mentoring. The members of mentoring pairs take turns being the mentor one time and then switch roles to mentee the next time they meet. Since the power of structured mentoring lies in the accountability and encouragement that it provides, these parings work well when there are not enough senior leaders to mentor.
  • Micro mentoring. This kind of mentoring utilizes shorter, more informal opportunities for mentoring. Mentees can reach out via social media like Twitter or LinkedIn to someone with more experience or expertise in a certain area. They can then learn specific knowledge or skills. through brief interactions
  • Reverse mentoring. This type of mentoring puts the Millennial as the mentor to a person of an older generation. They mentor on skills they are more adept at than people of older generations (e.g. technology or social media).
  • Traditional mentoring. This form of mentoring pairs a Millennial with a leader from an older generation. The Millennial mentee learns from the wisdom, skillfulness, and different perspective of the older mentor.

 

Mentoring is a critical part of developing the Millennials in your organization. It is important to intentionally develop a support network and appropriate structure for easy access to mentoring opportunities for all your employees.

 

Written by Dr. Liz Selzer

 

 

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Debunking Millennial Malaise

 

Deconstructing the societal perception of the Millennial generation

The term millennial seems to bring up a certain frustration from earlier generations. Since this is taking up valuable energy in our organizations, here is a quick look at the issue.

What is the malaise?

Sentiments voiced in frustration about millennials…

“I just cannot handle how entitled she acts! She thinks she is inherently deserving of some sort of special treatment!”

“I don’t understand why it is so difficult to just take responsibility for the work that should be but isn’t getting done.”

“He acts as if hard earned positions and titles have no value. There is just no respect for our hard-working tradition and history!”

“Why can’t they put their phones down and have a real conversation?”

Have you heard these sentiments voiced in your work community? I know I have. While some of the members of this generation do exhibit some of the above behaviors, the entire generation is not stuck fulfilling a non-productive stereotype. Complaining has never rectified a situation, and in fact it only seems to create an environment where discontent grows.

 

There is a positive side to the members of this generation…Where do they excel?

People usually go to the easy answer that Millennials have a strong understanding of social networking and other technical solutions. But there are other attributes to appreciate. Millennials are one of the most creative generations. They not only come up with the “third door” option, but the fourth and fifth door option as well. They are optimistic about their ability to affect change, and act on their passions for social and ethical causes. They have a robust understanding of how to work in groups as great team players. Millennials have much to offer the business community.

 

Taking it a step further…

One problem in recognizing and highlighting differences of another generation is that it often encourages judgements of right or wrong; better or worse.  I have found that instead of talking about the differences between generations, it is much more productive to start at place of agreement. Once we can see where we are on the same page with certain aspects of our lives, we move forward on that foundation, instead of from conflicting perspectives.  So, what are the similarities we can embrace?

  • The value and importance of family. While Millennials do not solely identify blood relatives as family, the concept of this type of loyalty is a priority. Family matters, and time spent with family is a significant.
  • Supportive workplace culture and feeling valued. We want to know what we do matters, that we are contributing in an important way to what our organization does. This is common to all generations.
  • To be recognized and appreciated. While millennials typically like receiving feedback more frequently than older generations, being recognized and appreciated is an important factor in keeping all generations inspired and engaged.
  • Career development. Seeing a path for development is key for motivation. While millennials do not always see that path as vertical in an organization, personal growth and advancement in skill matter.
  • Flexibility…if work is still accomplished. While flexibility may look different to Millennials, our current fast paced world demands more flexibility for all of us. We just need measures we can all agree on to ensure the work is getting done.

Focusing on what we have in common and using this as a place to begin conversations about the work we do will help us move forward in the mission of our workplace and promote business success.

 

By Dr. Liz Selzer

 

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Five Things Singles Can Do Instead of Spending Hundreds on Valentine’s Day

How Singles Can Enjoy & Give Back to Their Community on V-Day

 

DENVER, February 1, 2018 — The percentage of Americans celebrating Valentine’s Day has been shrinking over the last decade. It’s not that we are less romantic. In fact, those celebrating the holiday still exceeds $18 billion. But demographics are working against the tradition, as the number of singles around the world continues to grow.

Valentine’s Day used to be the day singles loved to hate. But as the population of singles continues to grow, outnumbering married couples in many countries and cities, singles are letting their married and coupled friends have this day without any hard feelings.

After all, the singles lifestyle is where it’s at for the other 364 days a year. On average in 2017, there were about 127.7 million single Americans, age 16 and older, according to the Bureau of Labor Statistics.  That represents 50.1% of the civilian, non-institutional population in the United States. In metropolitan areas like New York and Los Angeles, singles make up more than half of the population.

“The days of singles feeling sorry for themselves on Valentine’s Day are over,” said Devon Kerns, chief visionary officer of Social Capital Agency (SoCap), a full-service branding and marketing firm that specializes in helping companies connect with millennials and, more specifically, singles.

“Retailers, restaurants, and destinations that spend millions marketing Valentine’s Day to consumers are missing out on the rapidly growing population of singles who have more spending power and, frankly, more inclination to invest their dollars on dining, fashion, travel, entertainment, and leisure,” said Kerns.

There is no clear data on how much companies will spend on advertising, promotions, and other gimmicks in an effort to get their share of Valentine’s Day consumer spending, which topped $18.2 billion in 2017, according to the National Retail Federation (NRF). Last year’s spending was down from a $19.7 billion spent in 2016 and less than the $18.9 billion spent in 2015.

Furthermore, data from the NRF show that only 54% celebrate the holiday, a decline of 11 percentage points from the 63% of Americans who celebrated in 2007. That number may continue to slip amid the rising tide of singles.

“In addition to the growing population of singles, the whole idea of Valentine’s Day does not resonate with large portions of millennials or Gen Zers, whether they are single, coupled, or married. The highly commercialized aspect of the holiday simply doesn’t sit well with members of these generations who value authenticity over vapid marketing ploys,” said Kerns.

So, while married and dating couples prepare to spend north of $100 to celebrate Valentine’s Day, SoCap’s Devon Kerns suggests that singles and others who represent the 50% of Americans who shun the holiday use the time, energy and money that might otherwise be spent on Valentine’s Day to improve the world around them.

“Imagine if the nation’s 128 million singles, instead of spending $10 on a card and flowers for a significant other, donated that money to the charity of their choice. That would be nearly $1.3 billion going toward non-profits. Or if instead of spending two hours at an expensive dinner, spent that time volunteering at food pantry? The impact would be immense,” said Kerns.

SoCap suggested the following ways that singles and others not celebrating Valentine’s Day could spend their time, energy and money:

Non-Valentine Valentine’s Day Spending Ideas

Practice Some Self Love – Get your mind out of the gutter…not that kind of self-love. But, the kind where you focus on physical fitness, mental well-being, and emotional health. Take a yoga class, go for a hike, explore a local museum or art gallery, spend two hours reading a great book.

Donate time and/or money to charity – If every single in America donated $10 to a charitable cause on Valentine’s Day, it would mean nearly $1.3 billion for the nation’s non-profits….in just one day. Alternatively, if they spent two hours of their day volunteering that would be 302,000,000 man hours of volunteer work. The impact of that would be far greater than any proclamation of love achieved through the purchase of roses or greetings card. Just a few of the charitable organizations that would be particularly appropriate for a Valentine’s Day donation include, American Heart Association, Donate Life America, American Red Cross, The Humane Society of the United States, Save the Children, and Global Giving.

Random Acts of Kindness – The impact of kindness cannot be overstated, not only for the object of the kindness, but for the person performing the act of kindness. According to data cited by the University of California Berkeley Greater Good Science Center, about 50% of participants in one study reported feeling stronger and more energetic. Others said they were calmer, less depressed, and had a greater sense of self worth. These acts of kindness do not need to be grand gestures. Just small acts will have an enormous impact on an individual’s day. A smile and a compliment given to a stranger on the train, picking up a fellow patron’s tab at the local tavern, shoveling your neighbor’s sidewalk after it snows, pay for the person behind you in the drive-thru line. These are just some of the small things you can do to brighten someone’s day. But, if you need more ideas, there are some great ones at these websites:

https://www.naturalbeachliving.com/acts-of-kindness/

https://www.randomactsofkindness.org/kindness-ideas

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Yes, Turnover is Good for Your Company & Employees

A New Perspective on the “Right Type” of Employee Retention

Companies today are recognizing that their employees are one of their largest assets. With this in mind, many are doing everything they can to provide better work conditions and a fun culture with beer taps, cafes, lounge rooms, and much more to keep their employees happy. There is even a growing industry around employee retention and creating a sticky culture, with companies like SoCap and others teaching how to develop mission-driven businesses that inspire employees.

So why is SoCap preaching that turnover is good for your company?
Cuts the fat. You must face the fact that there are some employees that are not contributing and, instead, leeching off the organization. For whatever reason, you’ve kept this bottom 10% around. But the hard truth is, they’ve got to go. Once a year, if not more frequently, it should become a practice to cut those that are providing zero to minimal value.

This does a few things to benefit the organization. For one, it allows more room for resources to attract talent that will contribute 2x or more to the company in the same amount of time or less than those in the bottom 10%. And secondly, it forces people to understand they cannot become complacent within the company. If they skim by and don’t contribute to their full potential, they will quickly find themselves in the bottom tier and under the threat of being cut.

Brings in the best. Fresh blood allows for new ideas. As we’ve said before, diversity should not be based solely around skin color, but also on the variance of thought, opinions, and workstyles. For example, you don’t want robotic employees that all think and operate in the same way. Big ideas don’t get created that way. Instead, you want and need employees with similar values, but diversity in ideas. This will result in new strategies and avenues for your company, while also maintaining a cohesive workforce made up of employees devoted to the same cause.
Creates new leadership. When you cut the bottom tier and bring in only the best, new leadership will arise, internally or externally. And with new leadership comes new partnerships, conversations, and opportunities. While new is not always better, keeping around old, ineffective leadership solely because it’s comfortable will not move your company forward. Company leaders that stubbornly stick to their style and way of doing things are not socially and economically intelligent, causing reactive decision making within the entire company.
With the pace of today’s market, Millennials are more keen to disrupting the status quo of an organization in order to get the best results for consumers and coworkers. Because their values focus increasingly more on social causes, justice, and contribution instead of solely profit, they are more willing than old leadership to adapt to new internal process, strategies, and methods that will drive a socially responsible business.

In addition to companies, how can turnover also be good for employees?
Many of the reasons turnover is positive for a company and its culture are also beneficial for employees and their personal and professional development. But the biggest advantage of turnover for employees is learning where their “zone of genius” lies.

Apply your “zone of genius.” Just like in school, we discover our passions and the areas we excel by first learning what we’re not good at. Having the chance to work at several companies and positions not only exposes us to different types of people, leaders, and communication styles, but also allows us to discover different skill sets and areas in which we are truly exceptional.
By maintaining only one job and repeating the same methods and skills over and over, we are never really able to advance. Often, this is due to a skill set being taught or even imposed on a person during their first job. Switching positions or companies allows employees to discover their natural gift, passion, or “zone of genius,” where they can really play best. I say “play,” because when you’re a natural at something it’s usually more fun and seems like play instead of work. Oftentimes, work is the application of a skill set in which we learned to be adequate enough to get by, but have little enthusiasm behind. While we might be able to succeed at the job, there are certainly other employees that could do much better with less time and effort. And because they’re passionate about the job, they are far more likely to offer more innovative strategies and processes for the company.
Thus, employees that have had a diverse array of work environments and the chance to explore the path to their “zone of genius” will probably end up with a job in which they truly excel. This is equally beneficial to the employee and employer. Companies need to turnover employees that aren’t 100% invested, so they can attract people who naturally possess the skills required. This sort of turnover is essential, because companies will see a drastic increase in productivity, innovation, engagement. Plus, they will gain a reputation for having the best of the best in each department.

Don’t get us wrong, we aren’t advocating for large amounts of general turnover. The common denominator between what we are suggesting and typical retention is intent. We are inviting companies to consider purposeful, intentful turnover. For example, having turnover, but being unsure why people are leaving (link and reference our other article) is very different than being aware of why and how your company approaches the hiring and firing of employees. SoCap promotes company leaders to examine their current strategy or establish one if none exists. Companies with no clear approach need to challenge their leadership in order to avoid being reactive instead of proactive.

 

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When do I need a mentor?

The benefits of always having a mentor to learn from.

The question came after I had just spoken to a group of college students on the importance of mentoring as a tool to support professional growth. My response was, “Always!”

Any person at any given time can find mentoring opportunities. This is because we can learn from the people we interact with every day. Mentoring does not have to be a formalized process. Mentoring is all about learning from another person. When we have an open mindset, we can learn in many instances from people with different perspectives, more advanced skills or wisdom from being in the trenches. We can do this by purposely seeking out people who know or exhibit the learning we want to find. In my experience, the best leaders are those who are life-long learners. They have respect for the experience of others and intentionally seek to discover new understanding of situations by observing and asking questions.

That said, I also believe that there is a need to formalize the mentoring process with certain people. This is because the power of mentoring lies in the accountability and encouragement that a structured mentoring relationship gives. Meeting regularly gives mentees the accountability of knowing that there is another person who is watching and encouraging them to keep up the hard work of growing in their personal and professional lives. Putting structure to mentoring includes writing goals and finding learning activities that encourage mentees to move forward.

Are there times when it is especially important to find a mentor? Yes, whenever you have specific growth objectives. Starting a new job, desiring a promotion, learning a new skill, working on character growth, are all times to find mentors. While it does take effort to find a mentor, it is well worth the energy spent.

How do I find a mentor? The process is not as daunting as you may think. It does require you to be observant and know yourself well enough to know what you need to learn.

  1. Decide on your growth goal. What competency or character issue do you want to work on?
  2. Observe the people around you. Try to keep an open mind as to who might have skill in the area you want to work on. Consider people in all aspects of your life…family, co-workers, neighbors, friends, acquaintances.
  3. Identify exactly what you want to learn from your prospective mentors. Take the time to observe them in action. Identify specific examples of what you want to learn so you can share them with the prospective mentor.
  4. Approach the person you want to be your mentor. Tell him or her specifically what you hope to learn. Give examples of what you have observed so they know exactly what you are asking form them. This also let’s them know you are serious and won’t waste their time since you were dedicated enough to the process to take time to observe.
  5. Set a timeframe. Too often mentors may think they cannot make the commitment to mentor you because the commitment is unclear. Tell them how long you think it will take you to learn what you hope to learn so they know what they are signing up for.

I want to encourage you to not put this off. Mentoring is one of the very best ways to develop personally and professionally. Find your mentor today!

Written by Dr. Liz Selzer

 

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5 Myths About Developing a Strong Culture

Organizational culture is the heart of every company. It is connected to key elements within a business and, without it, companies cannot hope to survive. An effective culture inspires and values all team members, while also demonstrating the company’s core values. Organizations that lack a unique, vibrant culture will not attract and retain new employees, and will not inspire current employees to advocate for their brand. Furthermore, consumers will sense the lack of culture, community, and authenticity, and turn the other way. As vital as organizational culture has become, many companies still approach it in entirely wrong ways. In order to design and develop better culture, CEOs and executives must understand what works and what doesn’t. Below, are five common myths relating to culture that companies should avoid.

 

Myth #1: You can create organizational culture from scratch

Being aware of the need to consider culture is a powerful tool, but, unfortunately, it does not allow you to create a new culture from scratch. Every person within your organization brings unique perceptions, attitudes, values, learned behaviors, dreams, and goals to the work environment. Choices are made. Actions are modeled and copied. Attitudes are caught. Your current culture defines what is possible and what is accepted, valued, and promoted. It can limit your company or set it free. This fact is too influential to ignore. With that said, intentionally cultivate culture, highlighting the things that are working and reducing the things that are not.

 

Myth #2: A successful culture focuses on leadership development for your A-players

While it is tempting and easy to identify your top performers and develop their skills, it is not a good long term strategy for creating the insanely productive culture that organizations seek. Leadership structures are morphing. The old hierarchical, positional models are outdated and ineffective. Traditionally, the focus has been on identifying talent and putting those future leaders on a fast track of training, exposure, and encouragement to step into leadership roles. However, we are finding that while these highly talented individuals provide great work product, they are also some of the most volatile employees, targeted by head hunters, and often holding the self-important tendencies that make them vulnerable to the highest bidder. So, what if the middle 80% of your organization took hold of the idea that what they do truly matters on a day to day basis? Typically, these employees will become more loyal and stable. The effects can be significant if your company raises engagement levels by just a few percentage points. You will not only see widespread effects to productivity, but also people who want to stick around in order to see how their efforts contribute to the mission of your company. A strong culture is built around the hearts of ALL the employees of an organization.

 

Myth #3: Creating an inclusive culture is about being tolerant of diversity in your organization

How often have people asked you to tolerate another person’s differences in order to maintain work harmony? This is a common theme that usually involves drudgery and even resentment, at times. You might have experienced tolerance spurred by a necessity for legislative compliance rather than genuine respect for people’s differences. The issue with the idea of tolerance is that there is an element of combativeness that still exists. By tolerating or ignoring someone’s differences, you are creating a barrier. Diversity and differing perspectives in the workplace should, instead, be embraced, not tolerated or falsely promoted. Toleration limits the potential synergies that diversity can bring to the culture of an organization. An inclusive culture genuinely appreciates and encourages collaboration with everyone.

 

Myth #4: Powerful vision casting is the way to make culture change stick

Too often, organizations make the mistake of assuming that articulation of a strong and inspiring vision is all that is needed to inspire employees to embrace new ideas and values, and ultimately change their behavior. Unfortunately, even the most inspirational leaders find changing culture day by day to be challenging. People fall prey to the tyranny of urgent and comfortable habits. Powerful vision is an important first step, but you will need practical ways to make your winsome culture dreams stick.

 

Myth #5: The best branding is focused on how your customers perceive your culture

Often, branding efforts focus on customer experience as the ultimate goal. However, we have found that this is only part of a more robust picture of healthy and winning organizational culture. Employee branding, or branding from the inside out, has strength and power in its authenticity. A company that provides a great culture for its employees inspires innovation, leading to new products and services. The employees all become brand champions, proud of what they do and what their organization accomplishes. Furthermore, team members that are valued and cared for are far more motivated to provide exceptional customer service, which will achieve the company’s goal of high customer retention. Companies should literally ooze with legitimate passion for success, as defined by its organizational values. It is this genuine advocacy that will win the hearts of customers.

 

 

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They will LEAD: Encouraging Millennials to Step into Leadership

 

How to develop Millennials leadership in your organization.

Millennials. A huge topic of conversation within our current workforce. Often laced with frustration, these conversations take up valuable energy that could and should be spent addressing the demands of our VUCA* work environment.

What is the issue? Simply put, older generations often characterize Millennials as entitled and too dependent on technology. While these generations still appreciated that millennials as the most tech-savvy and creative at work, (Workfront) they complain that Millennials are often uncooperative, responsibility resistant and the first to complain; as inexperienced and not willing to pay their dues

But the fact is that more than a third of American workers today are millennials (Pew Research), and they will comprise 75% of the workforce by 2025 (Forbes). Regardless of your personal feelings about this generation, they are an important force to be reckoned with. So, encouraging millennials to step into leadership, and helping them to do this well becomes key business strategy.

While older generations sometimes think Millennials don’t want to take responsibility, my research and experience show that Millennials are ambitious and ready to take on leadership positions to bring needed changes to work environments. They believe technology has the ability to transform work, and they value innovation.

Millennials believe what makes businesses successful in the long term is employee satisfaction, loyalty, and fair treatment (Deloitte). They exhibit a more inclusive and empathetic leadership style, and value leadership development through the entire organization, not just for “high potentials.” The problem is 63% of Millennials feel their leadership skills aren’t being fully developed (Deloitte).

How can we provide the leadership development that Millennials need and want?

Create a learning environment focused on everyday leadership development. Millennials are avid information gatherers and 35% see training as a benefit that they look for in a prospective employer. Providing training also helps with retention—new research has found that personal and professional development is the number one reason millennials stay in a job. The following strategies will encourage needed learning and leadership development for the Millennial generation:

  • Organize active coaching/mentoring. Set up a framework so that it is easy for your young leaders to find mentors. Communicate the benefits of being in a mentoring relationship for both mentors and mentees. Help them set aside time each month for mentoring meetings.
  • Provide micro-learning burst/just in time learning. Proactively develop short learning experiences that can be immediately applied to their work efforts. Customize actions to fit job demands.ch
  • Encourage social learning. Create opportunities for young leaders to learn together and from each other.  Form groups from different departments to encourage a higher level understanding of how the organization works together.
  • Develop virtual learning. Make this interactive and practical, and available when people have time to engage with it. Add incentives for completing each block of learning.
  • Tie learning to professional development/career plan. Clearly communicate how developmental and learning activities fit in to the overall career plan for each employee. Let them know how their role fits into the mission of the organization.
  • Model and train for emotional intelligence (EQ). Due to increased interaction with technology over face to face interaction, Millennials need additional help developing emotional intelligence. As Daniel Goleman asserts, a high EQ is worth twenty IQ points. Emotional intelligence can be taught, so putting purposeful action to developing these skills is a must.

Intentionally building an environment that encourages learning and leadership development for Millennials will reduce turnover and help this growing part of the workforce be more effective as they step into management and leadership positions. Because of this, it becomes is a critical strategy for businesses that want to stay competitive in today’s markets.

*VUCA stands for volatility, uncertainty, complexity and ambiguity

 

By Dr. Liz Selzer

 

 

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The 3 Real Reasons Why Employees Leave Their Jobs

& How Companies Can Keep Employees Happier and Longer


Many companies in today’s marketplace struggle with Millennial employees quitting before the one-year mark. This is arguably not only a considerable waste of time, but extremely expensive for companies to hire and retrain new employees year after year. Losing good workers has always been expensive, but in many industries it is becoming increasingly so, due to tight labor markets. So, what is impelling employees to leave and what can companies do to avoid it?

Generally, people say they left their jobs for reasons such as not liking their boss or feeling stuck in a position with no mobility or opportunity. Many companies focus on easily measurable and identifiable reasons like these, however, most employees can’t exactly pinpoint why they left their job. More likely than not, they just didn’t feel comfortable and it wasn’t a good fit.

Writers and business experts have been studying why people leave their jobs for years in attempts to solve this pressing problem. Forbes, for example, published a list of the top 15 reasons people seem to leave their companies. While many of these are relevant, they only scratch the surface of the issue. There are countless reasons that employees choose to leave their companies, and simply listing them will not provide any real solutions.

We, at SoCap, have recognized that the wide range of frustrations people have with their employers lie within three primary categories: recognition, communication, and social capital. If a company is not properly executing in all three areas, its employees will always find a reason to leave, or just say it’s “not the right fit” without truly analyzing the underlying reasons. Instead of trying to improve all the individual reasons people say they quit, which vary greatly from employee to employee, companies need to focus on perfecting these three aspects that are the true root of the problem.

Below, is not just an endless list of the many reasons employees are leaving their jobs, but the main causes and actionable tips for what you can do about it.

 

1) Recognition

“I never get noticed for a job well done.”

“My company doesn’t care about its employees.”

“None of my company’s rewards and benefits are relevant to me.”

These are common statements when people decide to leave their jobs, and they are ALL caused by a lack of recognition. If a company isn’t properly recognizing and rewarding its employees, they will leave for one of the above reasons. End of story.

 

How do you fix it? Start by taking 20 seconds out of your day to genuinely compliment an employee for the specific skills or attitude they bring to the table. Ensure that every member on your team always feels appreciated. This will inspire them to go above and beyond for you. While this is important, you must also keep in mind that not every employee will feel valued by the same methods. For example, one employee might be satisfied with a pat on the back and a “good job” after a presentation, while the next might be offended that you didn’t have more to say after they spent hours preparing.

On the same note, company benefits and reward systems should be desirable for all employees. Many companies offer incentives that are only attractive to married individuals with families, such as a company trip to a couples resort or family-oriented cruise. This makes employees who are single feel excluded and undervalued. Companies could instead offer to pay off a percentage of employees’ student loans, or offer a trip where the destination can be enjoyed by everyone, no matter their lifestyle. In order to ensure everyone feels valued, CEOs and managers must consider each employee’s individual needs. They must recognize that a single woman should be rewarded differently than a married man or a recent college graduate.

 

2) Communication

“My department has poor teamwork, and doesn’t collaborate effectively.”

“My manager doesn’t clearly relay his/her expectations.”

“There is no room for upward mobility.”

Poor communication is a big motivator behind people leaving their jobs. Employees should always feel that they can bring any idea or issue to their superior. Executive managers that can’t lead their team effectively, or worse, isolate employees to the point where they feel stuck will cause people to find a job under a boss with better communication skills. Company leaders can avoid this by breaking down any communication barriers. For example, when presenting company issues during meetings, the leader can talk much less and open up the table for each person on the team to share their ideas or opinions. Making meetings less top-heavy – in other words, the manager’s opinion isn’t the only one that matters – will allow room for better collaboration and equality across the team, as every employee gets to contribute and voice their concerns.

 

While this is a much larger subject that could take on a whole article of its own, we’ll leave it cut and dry as communication gaps take a variety of shapes depending on companies cultures and leadership styles. Merely recognize that this is an issue for many employees and far and wide most companies don’t stare at this as a problem. Do you?

 

3) Social Capital

“I don’t enjoy the work I’m doing.”

“My company’s values don’t align with my own.”

“There is no flexibility or opportunity in my position for me to do what I’m great at.”

A lack of social capital will result in constant employee turnover. Even if the company pays well and offers great benefits, people will still leave before the year is up, because it’s the wrong fit. This is because the company has failed to establish clarity around a specific culture and set of values. You could be doing everything else right, but end up hiring the wrong people, because they don’t resonate with your undefined culture and value system. Companies that declare a specific mission will attract employees that are passionate about that same mission.

Many organizations are attempting to create culture with beer taps, scooters, and company parties and events. While these are fun solutions, they can merely be a Band-Aid to a larger systemic problem. Taco Tuesday at work is great, but is it really adding to a meaningful, unique culture? To establish culture and a core value system, company leaders need to research the pulse throughout their company and evaluate what is actually important to the organization. This will take far more time and energy than throwing in a beer tap, but the results will save money in the long-term and lead to consistency in the employees you attract and retain.

The bottom line is companies that lack these three procedures and values will keep losing employees. CEOs and managers that work to create a flexible, inclusive culture will see an increase in performance, morale, and employee retention. In fact, people are willing to deal with lower pay or longer commutes if they have a great work environment. Meanwhile, employees working with companies that have poor recognition and communication are likely to complain and quit, even if their salary is high.

 

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How are Automotive Companies Adapting to Sell to Millennials

MILLENNIALS ARE FINALLY BUYING CARS.

ARE SELLERS ADAPTING FAST ENOUGH TO CAPTURE THESE NEW CUSTOMERS?

 

For a while, it seemed that millennials were going to be the car-free generation, between ride sharing, car sharing, better public transportation, and urban living. As it turns out, millennials do want cars, after all. However, automakers and dealers who rely on old marketing techniques to sell their products will quickly find that this generation, and the generation behind them, will not be swayed toward their brands.

A couple members from The Social Capital Agency (SoCap) team recently had the opportunity to head up to Estes Park, CO, and participate in the Rocky Mountain Driving Experience. The two-day event, hosted by the Rocky Mountain Automotive Press, gave members of the media the chance to drive the latest models from the likes of Mercedes, Alfa Romeo, BMW, Mazda, Acura, Honda, Toyota, Chrysler, and several other manufacturers.

One topic that came up again and again in conversations with automotive writers and dealer reps was the numerous challenges of selling to millennials. For example, they are saddled with college debt. Many live in urban centers where cars are not only less necessary, but an outright burden. Plus, they have easy access to ride-sharing apps like Lyft and Uber, while others are beginning to use car-sharing apps like Turo (basically, the AirBnB of cars).

Even as statistics show an increase in car purchasing among millennials, these challenges still exist. Members of this generation are thought to have lower brand loyalty. And when they do pick a brand, they have certain expectations about that company’s social impact.

As persnickety as these damn millennials are, automakers need to figure out a way to engage with them, because they represent the fastest growing segment of buyers. Data from J.D. Power and Associates’ Power Information Network revealed that, in 2016, millennials purchased 4.1 million vehicles, representing nearly one-third (29%) of all sales. By 2020, they are expected to account for 40% of the new-vehicle market, according to a recent article in Automotive News.

Unfortunately, some automakers are going to miss out on the boom, because they fall back to the same old marketing playbook, which basically involves flooding the airwaves with ads showing families on driving trips, big tough guys hauling big loads of stuff, the number of awards given out for initial quality, etc.

There are indeed television ads that target millennials, but the fact that sellers are still relying heavily on TV to sell their products belies an overarching misunderstanding of how to reach millennials.

We at SoCap believe that the very idea of treating millennials as a single entity with similar beliefs, values, and motivations is misguided. If there is any overriding commonality shared among millennials, it is that they don’t like being labeled or grouped in with all of their peers.

The key to effective advertising is finding an emotional pull that will suck people in. But what so many advertisers don’t realize, including those in the automotive industry, is that there is no emotional pull to being a millennial. If anything, there is a negative response to being pigeonholed into some category that assumes everyone from the age of 16 to 36 shares common traits.

Brands that are aware of this have shifted their advertising to focus on lifestyle. But, that is challenging, as well, in light of the fact that there are as many “lifestyles” as there are people. However, there is one lifestyle that is shared by a growing segment of the population: being single.

As of 2015, there were 109,000,000 unmarried people in America, accounting for 45% of all US residents 18 and older, according to the Census Bureau. Nearly 60% of millennials are single. The percentage of single millennials is even higher in metropolitan areas. In Washington, DC, for example, 81% of millennials are unmarried.

Not only are millennials waiting longer to get married (the median age for first marriage is now 30), but according to predictions from Pew Research, 25% of young people may never marry.

This is not to say that all singles share the same traits, life goals, purchasing habits, etc. However, the emotional pull of the single identity is very strong, even if the emotions differ among individuals. Even those who are cohabitating with a significant other are more likely to identify with being single rather than married, because there is still a sense of being unique and independent.

The fact that more and more Americans are choosing to remain single seems to have been missed by many companies and businesses that still treat being single as some kind of affliction. Turn on the television or open a magazine, and many of the advertisements still feature traditional families or couples. Singles are often portrayed as lonely, goofy, unkempt, and typically expressing a strong desire to be dating or married.

Most young people who remain unmarried do so by choice. They are focused on careers, paying off debt, and building financial security. They have money to spend and are willing to do so, but are less attracted to brand names. Instead, they look beyond the name and make buying decisions based on reputation.

For car companies and dealers, this means showcasing features other than third row seats and horsepower. Young buyers, particularly single millennials, are less about flash and more about value. That does not mean cheap. Rather, they want a lot of bang for their buck. They most likely will not find their car through television or print ads. They will go on online, either on their laptop or phone, where they will spend hours performing copious amounts of research.

When researching, they rely less on traditional sources, such as automotive magazines and manufacturers’ websites. According to surveys of millennials, they are 247% more likely to be influenced by blogs or social networking sites. They also lean heavily on user-generated content (i.e., user reviews). In fact, 40% of millennials say they won’t make a car purchase without user reviews.

What does this mean for car sellers? Well, if your car is getting negative feedback from buyers, it is likely to fall off the must-have list for young buyers. Reviews of dealerships can be even more influential. If users love the car, but had a poor customer experience at a specific dealer, millennials will find the car they want elsewhere.

As the number of millennial car buyers continues to grow, it is vital that manufacturers and dealers shift gears, as it were, and understand what is going to get millennials in their cars. Those who stick to the same tired strategies and tactics will be left in the dust.

 

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What is Employment Branding?

And how does employment branding help companies attract exceptional talent?

In today’s market where unemployment is at all time low, it can be not only extremely challenging to attract quality employees, but also to keep them engaged and retained. Further, with all of the cutting-edge tech companies and the growth of innovative and progressive startups, you can imagine how daunting this employment landscape can be for many businesses.

It is more important now than ever for companies to establish an outward-bound image that makes their organization attractive to prospective employees. Hence, the birth of Employment Branding.

So what exactly is Employment Branding?

An employment brand is the market’s perception of what the experience, culture, and personality of an organization is to an employee. If you were to ask current or previous employees what their thoughts are about working at our company, what would they have to say? And is their response how all new, prospective employees view your company? More importantly, is that how you want your company to be portrayed out in the world?

Companies have historically utilized consumer-focused branding, marketing, advertising and sales to become profitable. Certainly, these tools have long been the key to market adoption, brand equity, and reputation. However, companies are mistaken if they believe that having a strong consumer brand is the golden ticket to a booming bottom line.

Companies vastly underestimate the importance of creating, branding and marketing an attractive employment culture. The question these companies need to be asking themselves is, “How much more do we have to sell to offset the cost of losing an employee?”

The answer is more than you probably realize. Our research and experience have shown that employee engagement and perceptions of your organization among current, past, and prospective workers, have a significant financial impact on the bottom line.

Leading talent recruitment agencies recognize that for a mid-level employee it can cost upwards of two-and-a-half times that employee’s salary if that individual leaves and needs to be replaced. For a manager that was earning $60,000, it could cost the organization $150,000 if that individual leaves for a different opportunity. The cost be even greater if the person is disgruntled about his or her experience at your company.

Going beyond excuses and diving into the real costs behind the clearly-tracked numbers like recruiting, onboarding, training and benefits, there are many hidden costs to uncover. These can include, but are certainly not limited to, loss of intellectual property, knowledge of systems, morale, strategic partners or prospects, brand equity and trust from vendors, and market reputation from negative reviews or il-talk from an upset employee. It is nearly impossible to quantify these costs, but the damage is very real.

The unrealized and immeasurable damage comes from the former, disgruntled employee talking negatively about your firm to others, whether it be at friends barbecue, at the local bar, on social media, or at networking events, where there could easily be potential clients, a talented employment prospect, or a vendor. Yes, it’s impossible to assign a hard number, but it is easy to imagine the ripple effect of lost opportunities when it comes to potential sales, quality job candidates, and good deals from trusted vendors adding up to tens if not hundreds of thousands of dollars.

So, what is the solution? How do companies build a brand that is attractive to prospective employees, current employees, and those employees who do, in fact leave? Because, some employees will leave, even if you have the best employment brand on the planet. But, how do you make sure the employee who leaves is a brand ambassador and not a brand basher?

 

It is critical to first understand where your employment brand currently stands. You could conduct surveys among current employees, but, even if anonymity is promised, most employees will be hesitant to be too forthcoming on these questionnaires. A less-costly alternative is to have managers keep their ears to the ground and check reviews on sites like Glassdoor, Payscale, Indeed and LinkedIn. Most importantly, don’t make the mistake most companies do and simply brush off negative comments or reviews as the grumblings of a few low-quality employees. Take each one to heart, and use the opportunity to self-evaluate.

Many companies are very conscious about their culture and may only have some slight adjustments to make and new tactics to implement. Others have a lot more work to do.

And, no, that doesn’t mean simply paying your employees more. Creating a ‘sticky culture’ and a positive employment brand has nothing to do with compensation. The fact is that there is minimal financial investment when it comes to curating a culture where people want to belong, so the ROI is that much greater.

A desire to put your employees first is one of the biggest and most important elements for any company to start this journey. Each company will do this differently based off its mission, vision, and values. Once this is solidified, it becomes the axis that many of the company’s decisions and actions revolve around.

The goal here is to create a mission-driven business. Consumers and employees are aligning with those organizations that have goal larger than themselves and demonstrate that in their day-to-day actions. It is one of our most basic needs: the ability to belong and serve a higher purpose. And, the fact that we now constantly bombarded with information and messages — both good and bad — we crave it now more than ever.

Once this foundation is laid, you need to make sure it is implemented and a structure is established to reflect those throughout the organization. All the time and thought to flush this out is great in theory, but if it is not implemented within the organization than it is all for not. Integrating human resources to instill this culture within the job descriptions, recruitment, employee handbooks, training, company events and beyond is crucial.

The capturing of this new culture and the sharing of that narrative to prospective employees is where employment branding really begins to take shape. How are you showing the daily and weekly culture they will be apart of? What does upward mobility and leadership development at the workplace look like? How is the company living out its values in the community and aligned philanthropies at large? Reflecting these to attract and secure excellent talent within your workplace is done in a similar manner as attracting clients. How often does a client have a six-to-seven figure impact on your bottom line in two to three years?

The irony is that by understanding all of this, you will have a waiting pool of talented people wanting to work for your company. You’ll be able to keep your people for longer and at greater performance levels. Since your employees now know that they are replaceable, and other talented people would love to have their jobs, they will work harder to increase the social capital of the company on your behalf.

Distilling this all down, we are bridging a language gap. Meet people where they are and incentivize, reward, and communicate to them in a manner where they feel that they have meaning and are desired. Certainly, for different generations, the values and life priorities may differ. Yet, we have seen that many people divorcing in their 40’s and 50’s are reverting back to the ideology of the 32-year-old millennial who wants the freedom and flexibility in their lifestyle to travel the world. While simple in theory, setting up a work environment that is able to bridge these values and then establish systems and procedures to implement and protect them is an undertaking.

Our challenge to you is to look at the time value of action, not money. What does it cost every time someone leaves your company? (We know it is higher than 2.5 times that person’s salary.) How much productivity, innovation, and fun could be had if employees were more committed to their jobs? What would happen to your bottom line if everyone — from the intern on up — was a loyal advocate and brand ambassador for your company?

What is that true cost?

 

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Why Mission-Driven Businesses Will Be the Way of the Future

Takeaways from Kimbal Musk & Justin Cucci about Creating Culture from Denver Startup Week

I recently attended Denver Startup Week, which ended up being the largest entrepreneurial event for businesses in the nation. As a whole, Denver Startup Week helps to raise the entrepreneurial landscape and social capital of the Denver business community. Local business owners attended a series of events, panels, thought-provoking roundtables and networking events to develop, foster, and grow their businesses. With nine out of ten startups failing within their first year, everyone attempts to crack the code on what strategies develop a successful business with longevity.

While participating in one of the roundtables, I asked Kimball Musk, a progressive individual leading the marketplace across finance, hospitality, and aerospace, what it is that keeps business owners passionate and resilient without complete market adoption. He simply responded that having a strong passion for the business can drive a company to stay its course regardless of what objections and problems arise. Steadfast determination and resiliently sticking to your company’s mission will change the industry and keep business owners leading the front line.

Recognizing this, it is imperative that business’ make superior products and service their mission. “Mission-based businesses are the way of the future, and are the only businesses that will last,” stated Kimball.

Today’s employees and consumers are choosing to engage with companies that align with their own values, standards, and motivations. Employees want to feel valued and know that they are contributing to a cause larger than themselves. Feeling as though we matter is essential to the human spirit, and we are seeing this trend across consumer industries, as well. For instance, consumers are now analyzing everything from a company’s values and initiatives to the philanthropy organizations they’re involved with before purchasing that company’s products for their home.

Collaborating with like-minded individuals is human nature. That is why we create communities and subcultures around shared interests, such as sports, churches, and music. Relating to others and feeling desired are amongst the most fundamental human needs.

It is no wonder that consumers and employees are choosing to align with companies that exhibit similar values to their own. With so many choices available to us, everyone wants to express themselves by ensuring the organizations and brands they engage with daily properly represent their specific belief and value system.

In order for businesses to thrive, companies must project their mission not only to their consumers but also within their own company walls. Those that fail to do this will not survive.

For example, a business with a worthy vision far greater than itself will have employees that want to rally and contribute beyond their normal capacity to further that vision. Providing an environment where employees feel safe to provide feedback and contribute to the company’s growth and overall health is essential to creating a progressive culture. While most companies take a top-down approach where the management dictates the law, Justin Cucci, who runs several thriving, experiential restaurants in the Denver market, rebels against this corporate norm and allows all of his employees to have an equal voice. From the busboy to the bar manager, anyone can provide positive criticism and come to the table with a solution, not a problem.

While restaurants are clearly in the business of curating an experience for their patrons, the same holds true for their employees. Justin suggests that other industries can learn from the hospitality market by empowering their employees. “It is not a management gap,” Justin explains, “It is a leadership gap.” No one wants to be managed. People want to matter, to contribute, and to know they are furthering a cause in which they believe. We call this social capital development.

Enabling a structure that allows employees to have bilateral communication where they can provide feedback, suggestions, and possibly avenues to increase the efficiencies and procedures of the company is healthy. Let’s pretend that an employee could double the efficiency of a particular procedure over a region or the nation. How many hours, and how much money could that save the entire organization as a whole if properly shared? Sharing is not the only component here, though. Recognizing your peers for their contributions will encourage further employee performance.

Developing a culture inside and out of a company’s walls that rallies around a specific mission will ensure increased loyalty, engagement, and brand equity. By implementing these practices within their organizations, Kimbal Musk and Justin Cucci prove that mission-based businesses will lead the future.

 

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The Singlish Are Coming! The Singlish Are Coming!

But Nobody Seems to Care; Overlooking $600B in Spending Power

By Devon Kerns

As companies try harder and harder, and often fail, to connect with Millennials, most are shooting themselves in the foot by ignoring what is the largest and fastest growing demographic in the U.S. and around the world: singles.

Not only are companies overlooking singles; many are actually going out of their way to create and exploit false fear and shame about being uncoupled or unmarried.

Singles now outnumber married couples in the U.S., according to data from retail marketing consultant TPN, they have more than $600 billion in spending power. Yet, it might be hard to tell from corporate advertising, which still tends to focus on marriage as the norm or the goal that everyone seeks. It is perhaps most evident in jewelry ads, but the desire to establish, entertain or secure a family is a frequent theme in advertising for travel and leisure, financial services, real estate, automobiles, home entertainment, health care, etc.

Surprisingly, it is not just consumer advertising. The focus on married couples and family is a familiar refrain in the hallways of the nation’s employers. Companies are constantly touting and receiving recognition for being family friendly. Their policies and benefits packages often skew toward keeping married employees happy. Even sales incentive programs tend to feature rewards that will be enjoyed more by a married couple, such as the all-expenses trip to Napa Valley.

It should be no surprise that Millennials, more than 60% of whom are single, do not feel inclined to stay with an employer for more than two years.

However, as unemployment rates continue to fall around the country and talent becomes more difficult to attract and retain, employers can no longer afford to ignore the singles demographic. In 2016, 51% of the 35,530,000 25 to 34-year-olds in the civilian labor force never married, according to the Bureau of Labor Statistics. That is up from 27% in 1987.

Keep in mind that those figures are nationwide. The percentages of unmarried workers in the labor force are likely to be much higher in the metropolitan areas that have attracted large portions of Millennials and singles, including Denver, Seattle, Austin, Los Angeles and New York.

The explosion of singledom is not isolated to the U.S. A 2012 article in The Economist cited data from research firm Euromonitor, which estimated that the predicts that the number of solo residents around the world would increase 20% or 48 million by 2020.

The trend is already impacting consumption patterns. The same Economist article pointed out that Brazil saw annual sales of ready-made meals more than doubled between 2007 and 2012 to $1.2 billion. Sales of soups tripled during the same period.

Unfortunately, many companies are going to miss the opportunity to capitalize on these trends because they are too focused on Millennials. But, being labeled a Millennial really has no emotional pull for people being grouped in this generational category. In fact, most young people will have a negative reaction to being pigeon-holed by the term. Being single, on the other hand, represents a much stronger emotional string that resonates not only with Millennials, but across multiple generations.

More than 60% of Millennials are single. Regardless of age, 100% of married couples were once single. A growing number of married couples are becoming single again. It is not just a word that describes one’s relationship status. It is a lifestyle. It is a state of mind. And, for many, it is a choice.

Yet, employers, advertisers, family members, and even friends, treat being single as if it is an affliction. Now, imagine a society that, instead of shaming these individuals, actually found ways to unite, empower, and focus the pent-up energy of this group. The implications would be far reaching, impacting multiple facets of society, including social, political, economic and philanthropic.

By speaking the language of singles — we call it Speaking Singlish — companies, whether they are selling their products and services or trying to hire and retain talent, will greatly improve their chances of connecting with Millennials, as well as Gen Xers, Generation Z, and Boomers who have been, are, or could once again be single.

Those companies that continue to overlook or, worse, impose fear and shame upon the largest and fastest growing demographic in the U.S. and around the world, do so at their own peril.


Devon Kerns is co-founder and chief visionary officer of SoCap Agency, a full-service marketing and consulting firm that helps organizations connect with and build community around millennials. 

You May Also Be Interested In:

  1. Press Release – New Denver Ad Agency Cracks Millennial Marketing Code
  2. How are Automotive Companies Adapting to Sell to Millennials
  3. Five Things Singles Can Do Instead of Spending Hundreds on Valentine’s Day
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Create a Hyper-Attractive Culture – SoCap Agency

People come. People go now. It is more than just a catchy song, it is a detriment to many larger businesses to lose their talent. Social Capital Integration has solved this problem within the work environment by helping organizations create a hyper-attractive culture. We help companies refine and craft a culture where people will want to contribute above and beyond, where they recognize they are replaceable by other A-Level talent, and are committed to the ongoing success of the culture and company’s success. Take a peak how.

 

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Want to create a hyper-attractive company culture?
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Attract A-Level Talent by Employment Branding

A Focus on Consumer Brands may be Losing Candidates, Employees and Money

By Devon Kerns

Remember the good old days when companies just had to worry about the brand they presented to consumers? Today, it is more important than ever that these same companies develop, manage, and market their brands as an employer if they hope to attract and retain the best talent.

Employer branding, which was barely on any organization’s radar a decade ago, is now one of the top issues in the C-Suite, as companies struggle to find and keep high-level workers in a tightening labor market. Employer branding is particularly important when it comes to attracting, retaining, and motivating Millennials, who already represent the largest portion of the workforce.

Employers want to staff their organization with A-level players to maximize the productivity, effectiveness, and potential of operations and sales. The cost of having a team made up of predominantly B and C-level workers can be high in terms of lost revenue, low productivity, and high turnover. What more and more companies are discovering is that employer branding is playing an increasingly vital role in attracting and keeping those A-players.

Research from LinkedIn shows that companies with positive employment branding get twice as many quality applicants compared to those without. This is undoubtedly why nearly 50% of organizations recently polled by Deloitte plan to increase spending on employer branding.

Engagement with an employer’s brand begins with the job search. One study found that 62% of job seekers research companies on social media before applying. Not surprisingly, companies with bad brands have a more difficult time getting those candidates in the door.

One survey found that 50% of job seekers will not even consider working for a company with a bad reputation, even if the job came with a salary bump. In a survey by Glassdoor, 69% of respondents said they would turn down an offer from a company with a bad reputation, even if they were unemployed.

Companies lose more than just candidates when they have a weak brand; they lose money. They have to spend 10% more on recruiting to overcome their bad reputation, according to research by the Harvard Business Review.

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